Protecting Student Housing and Enhancing Resident Experience

Our brief

A leading student housing provider approached us with concerns over repeated leaks in bathrooms and kitchens, which were causing significant damage to student rooms. This resulted in expensive refurbishments, increased insurance premiums, and the need to rehouse students—creating both financial strain and a poor student experience.

The client required a solution that would alert their maintenance team immediately when a leak was detected, allowing them to quickly respond and prevent further damage. This system was deployed across 140 student accommodation sites.

Our solution

We deployed cThings leak detection sensors in shared kitchen areas, particularly beneath sinks, and in bathrooms, focusing under shower trays. These battery-powered sensors utilised cutting-edge wireless technology, making them cost-effective and easy to retrofit.

Once installed, the sensors continuously monitored for leaks. If a leak was detected, an alert was immediately triggered and sent via text message to the local maintenance engineer, while a work order was automatically generated in the facilities management system.

The results

Since the installation of the sensors, leaks were detected early, preventing them from escalating into serious issues. Over the course of a year, there were no major leak incidents, significantly reducing costs associated with refurbishments and rehousing students.

Additionally, the system helped identify instances where residents were causing floods in bathrooms. The housing provider could issue warnings and hold the responsible individuals accountable. This data also gave the housing provider the ability to charge residents for any damage they caused.

Looking forward, the client anticipates a reduction in insurance costs due to the leak detection system's installation.

Impressed with the system’s success, the client is now exploring the possibility of implementing automatic shut-off valves, which would cut off the water supply as soon as a leak is detected, further reducing the risk of damage.

"Since installing the leak detection system, we haven’t had to refurbish a single property due to leak damage. This has saved us thousands of pounds and significantly improved the student experience for our residents."

The benefits

Reduced repair costs

A leak detection system can prevent costly leaks. It’s estimated that each leak can cost upwards of £5,000 to repair.

Fewer refurbishments

Detecting and preventing damage due to leaks means that properties are available to provide income and ensure return on investment.

Reduced insurance premiums

With the presence of a leak detection system, insurance premiums can be reduced.

Low cost

The wireless enabled sensors and license free communication network provides a cost-effective solution. The customer estimated that if the system prevented just two leaks during its lifetime it would represent a return on investment.

Simple installation

The wireless and battery-operated sensors are simple to install. All the equipment can be installed within the property in 15 minutes.

Secure

The system has been designed to be fully end-to-end encrypted, ensuring that privacy and protection for both our client and their residents.